Refund and Returns Policy

Returns Policy and Process

We go to great lengths to deliver products that thrill and delight, so within 30 days, New and Unused products purchased directly from www.horizonhobbyofficial.com can be returned for Refund or Credit, under the guidelines and exclusions below. All returns must first be approved in advance and will be assigned a Return Authorization number, RA.

If purchasing from a site other than www.horizonhobbyofficial.com, please refer to that site for applicable policies and contact information. Products purchased from a local hobby shop, online retailer, or third party must be returned to the original place of purchase.

Returned merchandise must be in new and unused condition and in its original packaging, complete with all parts, accessories, and materials.

Except for incorrectly shipped items, the customer is responsible for and must pay shipping charges for original and return shipments. When applicable, the customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product.

horizonhobbyofficial.com is not responsible for damage or theft occurring once the package has been delivered.

If the customer receives merchandise that is missing a part, he/she should contact us. We will ensure the missing part(s) are sent from our stock as appropriate. We may ask for photos to ensure we understand which parts are missing.

If a customer receives merchandise they believe is defective or dead on arrival (DOA), please contact our Product Support Team. Many issues are easily resolved with settings or configurations. Many common set-up issues can be resolved by referring to the product pages on our website, searching our blog, or referring to the details of a product’s manual.

We are not responsible for damage or theft occurring once the package has been delivered.

Under no circumstance should batteries ever be returned if found defective or DOA.

Due to an abundance of caution and care for our customers, team members and the employees of our shipping partners, as well as regulatory compliance Horizon Hobby and our family of brands do not accept returns on the following:

• Lithium-based batteries sold separately from a kit (i.e.: standalone)
• Nickel or Alkaline batteries that have been opened, used, and/or charged

Shipping conditions and parameters for batteries are particularly sensitive. We have special processes and steps we take at our warehouses to ensure safe transport, including packaging and notifications to our shipping partners. Once the package has been accepted, we can no longer guarantee the packaging for standalone batteries, which is why we do not accept returns of open kits/products.

When sending in a product for repair, please remove all used/opened batteries before shipping. We have batteries in our Service Center which we use.

To learn more about restrictions on shipments, learn from our shipping partners: